Don't love your purchase? Items that were not marked as Final Sale can be returned to LuxeDH for a merchandise credit or refund.
- Contact us within 5 days of receipt of your item and complete the RMA
- Affix the prepaid shipping label that we will send you, and carefully pack your item in the box
- Return shipping is $14.95, which will be deducted from your refund or credit
- Please note, items marked as FINAL SALE are not eligible for return or exchange and pre-order items are not eligible for return and are considered Final Sale.
All returned items must be in the original condition as sold and any dustbags, straps or other items must be included with the returned item. Your item must have the LuxeDH security tag attached to the bag intact to be eligible for return or exchange. Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit. All exchanges are final.
RETURNS FOR AUTHENTICITY REASONS - YOUR MONEY BACK
If any item purchased from our site is deemed inauthentic by a well-recognized authentication expert, we will take it back and offer a full refund, including all shipping costs. Documentation from the well reputed source stating their findings is required. We are committed to combating counterfeit items and take confirming authenticity of each item we sell very seriously. Please contact us to initiate the return, and read our full Authenticity Guarantee.
HOW DO I START MY RETURN?
- Complete a Return Merchandise Authorization (RMA): All returns and exchanges are required to have an RMA. Email email@example.com to receive your RMA and start your return. The item must have the LuxeDH security tag attached to the bag intact and must be in the same condition, including any dustbags, straps or other items as originally shipped.
- Ship the item: Carefully pack your items and include the required RMA form in the box. Affix our prepaid shipping label to the outside of the box and drop at any FedEx location within three (3) days of receiving the RMA form. Return shipping is $14.95 and will be deducted from your merchandise credit or refund. LuxeDH is not responsible for any damage or missing items not deemed to be the fault of the shipping provider.
- LuxeDH receives item: One your item is received by our office, the full value of the original purchase price will be refunded or issued as a merchandise credit available to you to purchase a different item, minus any initial and return shipping costs. Please note any shipping costs paid when your order was placed are not eligible for refund or merchandise credit. Refunds can take 7-10 business days to process
If you submit a request for an RMA outside of our normal business hours, we will honor your request as long as the request was submitted during the stated return time frame.
As a re-seller of pre loved luxury goods, we do not provide a “warranty” of the workmanship of the brand. Please, contact the brand directly to inquire about any necessary repairs.
Items not purchased on our site are not eligible for return or exchange.
Phone: (888) 925-3424
Fax: (855) 848-2550
Hours: M-F, 9am-5pm EST